Cancellation policy

Some Veaux Baby products may be offered as preorders. This cancellation policy explains how cancellations work for preorder purchases.

Preorders

When you purchase a preorder, you are purchasing a product that is not yet available for immediate dispatch.

The estimated arrival or dispatch timeframe will be provided on the product page and may change due to manufacturing, freight or other circumstances outside our reasonable control.

Cancelling a preorder

If you wish to cancel your preorder before it has been fulfilled, please contact us at support@veauxbaby.com.au as soon as possible and include your order number.

Where a preorder is cancelled before fulfilment, we will process the cancellation and refund in accordance with our Refunds & Returns Policy and applicable Australian Consumer Law.

Once an order has been fulfilled or dispatched, cancellation may no longer be possible. However, you may still have rights to a return, refund, replacement or other remedy under our Refunds & Returns Policy and the Australian Consumer Law.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

Contact

For preorder cancellation requests, please contact:

Veaux Baby
support@veauxbaby.com.au