Refund policy
We want you to love your Veaux Baby products. If for any reason you are not satisfied, please review our policy below.
1. Change-of-Mind Returns
We accept change-of-mind returns within 7 days of delivery.
To be eligible for a change-of-mind return, products must be:
- Unused and in the same condition as received.
- In their original packaging with tags still attached.
- Accompanied by proof of purchase, such as your order confirmation.
Change-of-mind returns are subject to these conditions. Return postage costs are the responsibility of the customer.
2. Non-Returnable Items
The following items cannot be returned for change-of-mind reasons:
- Gift cards.
- Sale or clearance items.
- Samples.
- Used baby products or textile items where hygiene considerations apply.
These exclusions do not affect your rights under the Australian Consumer Law if a product is faulty, defective, unsafe, not as described or otherwise does not meet the consumer guarantees.
3. Faulty, Damaged or Incorrect Items
If your product arrives damaged, is faulty, defective, incorrect or does not meet the consumer guarantees under Australian Consumer Law, please contact us at support@veauxbaby.com.au as soon as possible.
Please include your order number and, where appropriate, photographs of the issue so we can assess the problem and assist you with the appropriate remedy.
Depending on the circumstances and whether the issue is a major or minor failure, your rights may include a repair, replacement or refund. These rights apply regardless of our change-of-mind return policy.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If an approved change-of-mind return is accepted, the refund will be processed to your original payment method within 5–10 business days.
For change-of-mind returns, original shipping costs are non-refundable and return postage costs are the responsibility of the customer.
Where a refund is required under the Australian Consumer Law, your legal rights will apply.
5. Exchanges
For change-of-mind purchases, we do not offer direct exchanges.
If your item is faulty, damaged or otherwise does not meet the consumer guarantees, please contact us at support@veauxbaby.com.au so we can assess the issue and provide the appropriate remedy.
6. Return Shipping
For change-of-mind returns, you are responsible for the cost of returning the item to us.
We recommend using a trackable shipping service, as we cannot guarantee receipt of items that are returned without tracking.
Where an item is returned because of a fault or other issue covered by the Australian Consumer Law, return shipping arrangements will be handled in accordance with your consumer rights.
7. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. ACCC
Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.
8. Contact Us
For any returns, refunds or product enquiries, please contact:
Veaux Baby
📧 support@veauxbaby.com.au