Shipping policy

We aim to get your Veaux Baby products to you as quickly as possible. Please review the details below.

1. Processing Time

Orders are typically processed within 2–3 business days.

During sales, new launches, or busy periods, processing may take longer.

For preorder products, orders will be shipped once the preorder stock arrives and is ready for fulfilment.

2. Shipping Rates

Standard Shipping within Australia: $11

Free Shipping: Orders of $100 or more.

Shipping options and applicable rates will be displayed at checkout.

3. Delivery Times

Standard delivery within Australia: 2–8 business days.

Please note that delivery times are estimates and may be affected by courier delays or circumstances outside our reasonable control.

4. Tracking

Once your order has been shipped, you will receive an email with tracking details.

If you do not receive your tracking information, please contact us at support@veauxbaby.com.au.

5. Lost or Damaged Parcels

If your order has not arrived within the expected delivery timeframe, please contact us at support@veauxbaby.com.au with your order number so we can assist.

If your order arrives damaged, please contact us as soon as possible with photographs of the damaged packaging and product so we can assist.

Nothing in this policy limits your rights under the Australian Consumer Law.

6. Incorrect Delivery Information

Please ensure your shipping address is correct when placing your order.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us at support@veauxbaby.com.au so we can discuss the available options.

📧 For any shipping enquiries, please contact us at support@veauxbaby.com.au