Refunds & Returns Policy
We want you to love your Veaux Baby products. If for any reason you are not satisfied, please review our policy below.
1. Returns
- Items may be returned within 7 days of delivery.
- To be eligible, products must be:
- Unused and in the same condition as received.
- In original packaging with tags still attached.
- Proof of purchase (order confirmation) is required.
2. Non-Returnable Items
- Gift cards.
- Sale or clearance items.
- Samples.
- For hygiene reasons, used baby feeding or textile items cannot be returned.
3. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- If approved, a refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange for the same item, please contact us first at support@veauxbaby.com.au.
5. Return Shipping
- You will be responsible for paying your own shipping costs for returning items, unless the product is faulty.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Shipping Policy
We aim to get your Veaux Baby products to you as quickly as possible. Please review the details below.
1. Processing Time
- Orders are typically processed within 2–3 business days.
- During sales, new launches, or busy periods, processing may take longer.
2. Shipping Rates
- Shipping is calculated at checkout based on your location.
- Free shipping promotions will be clearly stated on our website when available.
3. Delivery Times
- Standard delivery within Australia: 3–7 business days.
- Express delivery within Australia: 1–3 business days.
- International shipping: 7–21 business days depending on location.
(Please note delivery times are estimates and may be affected by courier delays.)
4. Tracking
- Once your order has been shipped, you will receive an email with tracking details.
- If you do not receive tracking, please contact us.
5. Lost or Damaged Parcels
- Veaux Baby is not responsible for parcels lost or damaged in transit once handed to the courier.
- If your order arrives damaged, please contact us immediately with photos so we can assist.
6. Customs & Duties (International Orders)
- International customers are responsible for any customs fees, duties, or taxes imposed by their country.
- Veaux Baby has no control over these charges.
📧 For any shipping or returns enquiries, please contact us at support@veauxbaby.com.au